CONFLICT MANAGEMENT TRAINING
This Conflict Management training course will train your staff in how to prevent and handle conflict
- Ended
- 25 British pounds
- Online
Service Description
About this Conflict Management Training Course Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. It's essential staff can communicate successfully in order to maintain positive relationships with clients and other colleagues. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise. This Conflict Management training course will teach your staff what conflict is, how to recognise when it is happening, the correct methods of dealing with confrontation, how to reduce and resolve conflict, and the best way to seek help and advice when needed. Created for your needs Conflict Management Training Course Outline The aim of this Conflict Management course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are: The definition of workplace conflict Recognising conflict Dealing with confrontation Resolving conflict Seeking advice Providing relevant knowledge and skills Conflict Management Training Course Learning Outcomes On completion of this Conflict Management online training course, learners should know and understand the following: The definition of workplace conflict Be able to define what workplace conflict is Recognising conflict Recognise when and where conflict is occurring Dealing with confrontation Understand the correct methods of dealing with confrontation Resolving conflict Work to reduce and resolve conflict Seeking advice Seek help and advice when necessary
